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  • Enabling Notifications in Rep.ai
  • Enabling Notifications in your Operating System
  • Browser Compatibility

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  1. Troubleshooting

Notifications

Make sure you're being alerted right when your visitors are ready to talk

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Last updated 3 months ago

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If you're not receiving notifications from your browser when visitors are dialing or alerting, make sure that they're enabled and your system is allowing them.

Enabling Notifications in Rep.ai

You can enable notifications from the Notifications Settings page in the dashboard, by clicking "Enable Push Notifications." Your browser will ask you for permission to send you notifications. Once you allow it, you'll be sent you a confirmation notification. It should look like this:

If you don't get a test notification after enabling them, make sure your operating system allows notifications from your browser with the steps below:

Enabling Notifications in your Operating System

If you're still not seeing notifications after enabling them, it's likely that your system is not allowing the browser to display notifications. Select your operating system below for instructions on how to enable them:

  1. Search for "Notifications" in spotlight, or open "Notifications" from "System Preferences"

  2. Find your browser in the list of applications

  3. Ensure that "Allow Notifications" is toggled on, and that the style is either "Banners" or "Alerts"

  1. Search for "Notifications" in your start menu, or go to "Settings" and open "Notifications & actions"

  2. Ensure that "Get notifications from apps and other senders" is enabled

  3. Scroll down to "Get notifications from these senders" and ensure your browser has their notifications enabled.

  4. Click on your browser, and confirm that "Show notification banners" is enabled.

    1. Firefox won't appear in this list, it does not use system-level notifications on Windows

Browser Compatibility

The following browsers support push notifications:

Browser

Supports Push Notifications

Chrome

✅ Yes

Firefox

✅ Yes

Safari

❌ No

Microsoft Edge

✅ Yes

Brave

Internet Explorer

❌ No

iOS Safari

❌ No

Android Chrome

✅ Yes

Android Firefox

✅ Yes

  1. Go to brave://settings/privacy and enable "Use Google services for push messaging". Must restart browser for setting to take effect.

Requires configuration¹

⚠️
Chromium includes Chrome, Edge, Brave, and Opera browsers
Chromium includes Chrome, Edge, Brave, and Opera browsers