Firewalls and VPNs
Add Rep.ai domains and ports to your organization's network security to ensure you can connect with visitors.
For organizations that secure their networks with firewalls or use VPNs, you may need to add exceptions for the domains and ports Rep.ai uses to communicate over our API, and to set up peer-to-peer connections with your website's visitors. Rep.ai uses WebRTC to establish peer-to-peer connections with visitors.
Note that these configurations are just suggestions. Every organizations network and device policies will be different, and you may only need some of these configurations, or completely different ones depending on how your network or device browser security is configured.
Domains
*.rep.ai
*.servicebell.com
UI dashboard & API for Rep.ai.
*.stun.twilio.com
STUN server for WebRTC connections
*.turn.twilio.com
TURN server for WebRTC connections
Ports
443
External TCP
HTTPS traffic to Rep.ai
3478-3479
External TCP / UDP
WebRTC communications to STUN and TURN servers
20000-65535
Local UDP
WebRTC communications on local network
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