Rep.ai
  • 5 Minute Quick Start
  • Controlling the Widget
  • Custom Visitor Identities
  • Listening to Events
  • Examples of Custom Behavior
  • Security and Spam Prevention
  • Virtual Backgrounds
  • How to Identify Contacts who Click Through Emails to Your Site from Email Sequencers
  • Troubleshooting
    • Browser Compatibility
    • Notifications
    • Content-Security-Policy (CSP)
    • Firewalls and VPNs
    • Support
    • Scheduler
  • Integrations
    • Acuity
    • Calendly
    • Chili Piper
    • Clearbit
    • Google Calendar
    • HubSpot
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    • Outreach
    • Salesforce
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    • Slack
    • Microsoft Teams
    • Zapier
    • Zendesk
    • Zoom
    • Outlook Calendar
    • Salesloft
    • Gong
  • API
    • Introduction
    • Authentication
    • Scrub Visitor Data
    • Nightly Data Dumps
  • API Resources
    • Organization
  • ⚠️Experimental
    • Performance
    • Overview
    • Zendesk App
  • Outbound (Dialer)
    • Getting Started with Rep.ai Outbound (Dialer)
    • How to Create and Manage Custom Columns (Properties) in Rep.ai Outbound (Dialer)
    • How to Mark a Number as "Do Not Call" in Rep.ai Outbound (Dialer)
    • FAQs
  • SPOTLIGHT
    • How to set high-intent page preferences for intent scoring
    • How to toggle auto-create companies based on visitor identification
    • CRM Fields for Rep.ai Influence (Contact)
    • CRM Fields for Rep.ai Influence (Account)
  • ANALYTICS
    • Metric definitions
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  • Domains
  • Ports

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  1. Troubleshooting

Firewalls and VPNs

Add Rep.ai domains and ports to your organization's network security to ensure you can connect with visitors.

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Last updated 5 months ago

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For organizations that secure their networks with firewalls or use VPNs, you may need to add exceptions for the domains and ports Rep.ai uses to communicate over our API, and to set up peer-to-peer connections with your website's visitors. Rep.ai uses to establish peer-to-peer connections with visitors.

Note that these configurations are just suggestions. Every organizations network and device policies will be different, and you may only need some of these configurations, or completely different ones depending on how your network or device browser security is configured.

Domains

Domain
Description

*.rep.ai *.servicebell.com

UI dashboard & API for Rep.ai.

*.stun.twilio.com

STUN server for WebRTC connections

*.turn.twilio.com

TURN server for WebRTC connections

Ports

Port
Traffic
Description

443

External TCP

HTTPS traffic to Rep.ai

3478-3479

External TCP / UDP

WebRTC communications to STUN and TURN servers

20000-65535

Local UDP

WebRTC communications on local network

WebRTC