Firewalls and VPNs

Add Rep.ai domains and ports to your organization's network security to ensure you can connect with visitors.

For organizations that secure their networks with firewalls or use VPNs, you may need to add exceptions for the domains and ports Rep.ai uses to communicate over our API, and to set up peer-to-peer connections with your website's visitors. Rep.ai uses WebRTC to establish peer-to-peer connections with visitors.

Note that these configurations are just suggestions. Every organizations network and device policies will be different, and you may only need some of these configurations, or completely different ones depending on how your network or device browser security is configured.

Domains

Domain	Description
*.rep.ai *.servicebell.com	UI dashboard & API for Rep.ai.
*.stun.twilio.com	STUN server for WebRTC connections
*.turn.twilio.com	TURN server for WebRTC connections

Ports

Port	Traffic	Description
443	External TCP	HTTPS traffic to Rep.ai
3478-3479	External TCP / UDP	WebRTC communications to STUN and TURN servers
20000-65535	Local UDP	WebRTC communications on local network