CRM Fields for Rep.ai Influence (Contact)

Rep.ai creates the following properties on your Salesforce Contact and HubSpot Contact objects, and updates them per the logic described below.

  • Field Name: Engagement Status

    • Field Type: Long text (comma separated) or multi-picklist field

    • Salesforce “multi picklist” (Multi-select picklist)

    • Description: Populates values that signify any engagement a Contact has had with the website or Rep.ai.

    • Values

      1. Detected - Contact was detected on the website.

      2. Chat - Contact submitted text in the chat widget.

      3. Video Chat - A live video call within the chat widget occurred with Contact.

      4. Audio Chat - A live audio call within the chat widget occurred with Contact.

      5. User Viewed Session - A user from your team viewed a visitor session attached to Contact.

      6. Inbound Call - Contact requested help from the chat widget.

      7. Outgoing Call - A user from your team called Contact using the chat widget.

      8. Journey Presented - Contact was presented a chat journey.

      9. Journey Engaged - Contact engaged (clicked, responded to, or watched a video within) with a chat journey.

      10. Form Filled - Contact filled out a form in. the chat widget.

      11. Meeting Booked - Contact booked a meeting through the Rep.ai scheduler, either within the chat widget or through a dedicated booking page.

  • Field Name: Web URLs Visited

    • Field Type: Long text field (separated via single space) (Salesforce = “textarea”)

    • Description: A raw capture of all marketing site URLs visited by Contact, including query strings.

    • Values: Any URL visited displayed as “https://rep.ai/?utm_source=[remainder of URL] https://rep.ai/pricing/ https://[remainder of URL and other URLs separated by single space]”

  • Field Name: High-intent URLs Visited

    • Field Type: mutli-select picklist

    • Description: This field shows picklist values based on a list maintained by the user in Rep.ai Spotlight for high-intent pages. These are custom, where the list includes pages the user has identified in Rep.ai Spotlight.

    • Values (for example):

      • Pricing

      • Demo

  • Field Name: First Detected

    • Description: This field reflects the first date Contact was detected on the website.

    • Field Type: Date

  • Field Name: First Engaged

    • Description: This field reflects the first date the Contact was engaged either with a live chat or a journey. Requires that the Contact took action in some way.

    • Field Type: Date

  • Field Name: Last Detected:

    • Description: This field reflects the last date a Contact was detected on the website.

    • Field Type: Date

  • Field Name: Last Engaged:

    • Description: This field reflects the last date the Contact was engaged either with a live chat or a journey. Requires that the Contact took action in some way.

    • Field Type: Datect C

  • Field Name: Last UTM Source Detected:

    • Description: Take last detected ?utm_source=xyz and write to this field as xyz and overwrite previous values when new ones are detected

    • Field Type: short text

    • Values

      • [Custom Value]

  • Field Name: Last UTM Medium Detected:

    • Description: Take last detected ?utm_medium=xyz and write to this field as xyz and overwrite previous values when new ones are detected

    • Field Type: short text

    • Values

      • [Custom Value]

  • Field Name: Last UTM Campaign Detected:

    • Description: Take last detected ?utm_campaign=xyz and write to this field as xyz and overwrite previous values when new ones are detected

    • Field Type: short text

    • Values

      • [Custom Value]

  • Field Name: Last UTM Term Detected:

    • Description: Take last detected ?utm_term=xyz and write to this field as xyz and overwrite previous values when new ones are detected

    • Field Type: short text

    • Values

      • [Custom Value]

  • Field Name: Last UTM Content Detected:

    • Description: Take last detected ?utm_content=xyz and write to this field as xyz and overwrite previous values when new ones are detected

    • Field Type: short text

    • Values

      • [Custom Value]

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