Rep.ai
  • 5 Minute Quick Start
  • Controlling the Widget
  • Custom Visitor Identities
  • Listening to Events
  • Examples of Custom Behavior
  • Security and Spam Prevention
  • Virtual Backgrounds
  • How to Identify Contacts who Click Through Emails to Your Site from Email Sequencers
  • Troubleshooting
    • Browser Compatibility
    • Notifications
    • Content-Security-Policy (CSP)
    • Firewalls and VPNs
    • Support
    • Scheduler
  • Integrations
    • Acuity
    • Calendly
    • Chili Piper
    • Clearbit
    • Google Calendar
    • HubSpot
    • Intercom
    • Outreach
    • Salesforce
    • Shopify
    • Slack
    • Microsoft Teams
    • Zapier
    • Zendesk
    • Zoom
    • Outlook Calendar
    • Salesloft
    • Gong
  • API
    • Introduction
    • Authentication
    • Scrub Visitor Data
    • Nightly Data Dumps
  • API Resources
    • Organization
  • ⚠️Experimental
    • Performance
    • Overview
    • Zendesk App
  • Outbound (Dialer)
    • Getting Started with Rep.ai Outbound (Dialer)
    • How to Create and Manage Custom Columns (Properties) in Rep.ai Outbound (Dialer)
    • How to Mark a Number as "Do Not Call" in Rep.ai Outbound (Dialer)
    • FAQs
  • SPOTLIGHT
    • How to set high-intent page preferences for intent scoring
    • How to toggle auto-create companies based on visitor identification
    • CRM Fields for Rep.ai Influence (Contact)
    • CRM Fields for Rep.ai Influence (Account)
  • ANALYTICS
    • Metric definitions
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On this page
  • Installing the Slack App
  • Configuring the Slack App
  • Bot Messages
  • Permissions

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  1. Integrations

Slack

Get Slack messages in any channel for various user events

PreviousShopifyNextMicrosoft Teams

Last updated 6 months ago

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Rep.ai integration with Slack creates a bot that will post messages whenever a user interacts with the Rep.ai widget, or . Messages will include quick links to view the visitor's session or start a call, and will update when sessions are joined or missed.

Installing the Slack App

To add Rep.ai bot to your Slack channel, go to the in your Rep.ai settings, find the Slack card, and click the toggle to enable it. You'll be redirected to Intercom to authorize the application and select which channel to have it post in.

Configuring the Slack App

You can change which channel the bot posts in, and which events will cause it to post by clicking the "Configure" button in the Integrations section after installing it.

Bot Messages

When a user dials or triggers an alert, a message will be posted with action buttons for immediately joining their session.

Once an admin joins the session, the buttons will be replaced with a note saying who joined.

Permissions

triggers a custom alert
Integrations page